- You have a computer that is running Windows 7 or Windows Server 2008 R2.
- This computer is connected to a high resolution monitor.
- On this computer, the default dots per inch (DPI) display setting is set to a value other than 96 DPI.
In this scenario, the computer has an unexpectedly slow startup time after a change is made to the default DPI display setting. Then, the computer has an unexpectedly slow startup time every other time that the computer is started.
o determine whether you must apply this hotfix, verify the setting of the Make text or other items larger or smaller option on your computer. To do this, follow these steps:
- Click Start, and then click Control Panel.
- Click Hardware and Sound.
- Click Make text or other items larger or smaller.
If the setting is set to a different value, you may have to apply this hotfix.
If this hotfix does not resolve the problem on your computer, try to optimize Windows 7 for better performance. To do this, visit the following Microsoft Web site:
http://windows.microsoft.com/en-us/windows7/Optimize-Windows-7-for-better-performance (http://windows.microsoft.com/en-us/windows7/Optimize-Windows-7-for-better-performance)
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.Prerequisites
To apply this hotfix, you must have one of the following Windows operating systems installed:- Windows 7
- Windows Server 2008 R2
Restart information
You must restart the computer after you apply this hotfix.File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.For all supported x86-based versions of Windows 7
Collapse this table
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Win32k.sys | 6.1.7600.16484 | 2,326,528 | 11-Dec-2009 | 03:57 | x86 |
| Win32k.sys | 6.1.7600.20594 | 2,326,528 | 11-Dec-2009 | 03:57 | x86 |
For all supported x64-based versions of Windows Server 2008 R2
Collapse this table
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Win32k.sys | 6.1.7600.16484 | 3,122,176 | 11-Dec-2009 | 05:52 | x64 |
| Win32k.sys | 6.1.7600.20594 | 3,122,176 | 11-Dec-2009 | 05:55 | x64 |
For all supported Itanium-based versions of Windows Server 2008 R2
Collapse this table
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Win32k.sys | 6.1.7600.16484 | 7,411,712 | 11-Dec-2009 | 03:50 | IA-64 |
| Win32k.sys | 6.1.7600.20594 | 7,411,712 | 11-Dec-2009 | 03:47 | IA-64 |
