Symptoms:
* You are surfing the internet or are engaged any type of Internet activity when suddenly all your Network activity goes to hault. You can still see the Internet connected icon in the tray but you cannot surf, browse or do anything.
* You get an error message something like “Generic Host Process for Win32 Services has encountered a problem and needs to close. We are sorry for the inconvenience.”
* Error message reporting about faulting netapi32.dll and svchost.exe.
* You try to disconnect your Internet because of no activity observed but the Internet icon wont disappear.
* You recieve an error message something like “Your PC has recovered from a serious problem” etc.
Solution:
Follow these simple steps and your Windows will be fully cured of this menace :D
Close Port 445:
1. Start Registry Editor (Regedit.exe) by clicking Start menu, and then click the Run icon.
2. In the small box that Opens, type: regedit then click the OK button. The Registry Editor will now have opened.
3. Locate the following key in the registry:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\NetBT\Parameters
In the right-hand side of the window find an option called TransportBindName.
Double click that value, and then delete the default value, thus giving it a blank value.
Close Port 135:
1. Then you must now navigate to the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\OLE
2. You will see there is a String Value called: EnableDCOM
Set the value to: N (it should currently be Y)
3. Close the Registry Editor. Shutdown and Restart your computer.
Well thats all :) but if you want you can disable NETbios.
how to fix WIN32 generic host error while connected to internet
Here are 4 new solutions to the Generic Host For Win32 Error in Windows:
Solution# 1:
1. Hop to ‘Run’ and open ‘Regedit’
2. Navigate to:
HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Services > Browser > Parameters
3. Find the Key
Name: IsDomainMaster
and set
Data: False
4. Restart Your PC
Solution# 2:
1. Go to ‘Run’ and open ‘cmd’
2. Type ‘netsh’ in command console then press enter
3. Then type ‘winsock’ and press enter and then type reset
4. Restart Your PC
Solution# 3:
Get the LspFix and follow the steps as directed
Solution# 4:
Get the Microsoft Update Patch and apply it. Thanx to Nirmal for this.
I hope one of these solutions will definitely help you rectify the erorr
Moreover you can always see my old guaranteed post about Fixing Generic Host Error
Solution# 1:
1. Hop to ‘Run’ and open ‘Regedit’
2. Navigate to:
HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Services > Browser > Parameters
3. Find the Key
Name: IsDomainMaster
and set
Data: False
4. Restart Your PC
Solution# 2:
1. Go to ‘Run’ and open ‘cmd’
2. Type ‘netsh’ in command console then press enter
3. Then type ‘winsock’ and press enter and then type reset
4. Restart Your PC
Solution# 3:
Get the LspFix and follow the steps as directed
Solution# 4:
Get the Microsoft Update Patch and apply it. Thanx to Nirmal for this.
I hope one of these solutions will definitely help you rectify the erorr
Moreover you can always see my old guaranteed post about Fixing Generic Host Error
Windows errors related to monitor.exe?
Windows errors related to monitor.exe?
monitor.exe is a service which is a part of the Microsoft Server operating system, and is specifically related to monitoring hardware components for performance bottlenecks.
monitor.exe is a service which is a part of the Microsoft Server operating system, and is specifically related to monitoring hardware components for performance bottlenecks.
virtual memory errors in miscrosoft vista os
Question:
I am running Windows XP or Vista and continue to get a warning message from my computer telling me that my system is low on virtual memory. Can someone tell me why this is and how to fix it?
Answer:
Before you can begin troubleshooting virtual memory, you need to understand what it is and how it works.
The easy answer would be to increase your RAM, but there are several factors that could contribute to your issue, so we'll start at the top.
If you are running a Windows XP machine and typically have several programs running, I would recommend no less than 512MB of RAM. A lot of manufacturers recommend only 256MB of RAM, and I believe Microsoft says that 128MB is sufficient. I would argue both of those by saying that most users do more than one thing at a time on their computer and from personal experience, more is better in the world of RAM. Windows Vista is a whole different animal with a recommended 1BG minimum, but with teh prices of RAM dropping significantly every day, its not difficult to exceed the recommendations.
RAM vs. virtual memory:
RAM is the amount of physical memory installed on your computer. It acts like short-term memory, enabling programs to load and operate faster. When you start a program or an application, it uses a part of that memory. Most programs will require at least 32MB of RAM. If you look in your system tray (next to the time), there are usually four or more programs running (antivirus, firewall, and so on). Those background programs alone require 128MB. Then if you use any programs, such as a Web browser or a word processor, it requires more memory.
Windows makes up the difference for that amount of RAM requirement by allocating or reserving a portion of your hard drive to act as though it were RAM. That's what is referred to as virtual memory, or page file. The less RAM you have the more virtual memory is allocated. Windows typically manages that for you. As a standard rule of thumb, Windows creates a virtual memory of 1½ times your physical RAM. So if have 256MB of actual RAM, Windows pagefile (virtual memory) will equal 384MB.
Managing Virtual Memory:
Unless you are an experienced user, you should allow Windows to manage this setting for you. Your issue could arise if somehow the default settings have been changed. To begin with diagnosing your problem you should follow these steps to ensure that Windows is properly managing your Virtual Memory settings.
1. Find out how virtual memory is being managed. Rt-Click "My Computer" and choose "Properties". Click the Advanced tab, then under Performance click Settings.
2. That opens your Performance Options. Click the Advanced tab. For the "typical" home user Processor Scheduling & Memory Usage should be set to "Programs".
3. Under Virtual Memory, click the Change button.
4. That opens you Virtual Memory options. If you have more than one hard drive, make sure that your Main hard drive is selected under "Drive".
5. Under "Paging File Size for Selected Device" check the box that says System Managed Size.
6. Click Ok on all 3 boxes to close out of those settings and Restart your Computer.
Now, if you are still receiving the warning messages and you have ample RAM, you move on to the next step. You should try to eliminate as many background services as possible (all those in the system tray, next to the time, for starters). For safety reasons, you should make sure that your Anti-virus and Firewall are always running. Most of the others can be set not to run in the background by opening the program, select its settings and uncheck or disable the part that says "System Tray". On my personal computer, I only have three that load into the system tray at start up, My Antivirus, Firewall, and an Audio volume icon.
RAM Hogs:
Check your system Tray- A lot of programs that people install, like Real Player or QuickTime, or an Instant Messenger, by default want to run in the background and put an icon in your system tray even though you may not need them to always be on. Eliminating as many of those background services as possible will free up the demand on your RAM. Avoid installing programs that supposedly "Free up" your RAM. They tend to increase your pagefile size and ultimately reduce system performance.
Good Housekeeping:
You should also follow through last week’s submission, "Keeping your Windows machine running lean, clean, and mean" and be sure that you maintain for your computer… Keep Windows Up to date, Virus Free, protected with a firewall, eliminate "SpyWare", clean up your temporary files, etc. Basically, a clean computer is a happy computer.
Those are the "BEST PRACTICES" that can be recommended. Now there are other known causes that trigger the warning that your Virtual Memory is running low. To properly determine what it is would depend greatly on whether it happens when you start your computer, at shut down, or intermittently (just "out of the blue" from time to time).
You should read Microsoft’s Knowledge Base articles to see if either applies to you:
Article #315351:
http://support.microsoft.com/default.aspx?scid=kb;en-us;315351
Article #811153:
http://support.microsoft.com/default.aspx?scid=kb;en-us;811153
I am running Windows XP or Vista and continue to get a warning message from my computer telling me that my system is low on virtual memory. Can someone tell me why this is and how to fix it?
Answer:
Before you can begin troubleshooting virtual memory, you need to understand what it is and how it works.
The easy answer would be to increase your RAM, but there are several factors that could contribute to your issue, so we'll start at the top.
If you are running a Windows XP machine and typically have several programs running, I would recommend no less than 512MB of RAM. A lot of manufacturers recommend only 256MB of RAM, and I believe Microsoft says that 128MB is sufficient. I would argue both of those by saying that most users do more than one thing at a time on their computer and from personal experience, more is better in the world of RAM. Windows Vista is a whole different animal with a recommended 1BG minimum, but with teh prices of RAM dropping significantly every day, its not difficult to exceed the recommendations.
RAM vs. virtual memory:
RAM is the amount of physical memory installed on your computer. It acts like short-term memory, enabling programs to load and operate faster. When you start a program or an application, it uses a part of that memory. Most programs will require at least 32MB of RAM. If you look in your system tray (next to the time), there are usually four or more programs running (antivirus, firewall, and so on). Those background programs alone require 128MB. Then if you use any programs, such as a Web browser or a word processor, it requires more memory.
Windows makes up the difference for that amount of RAM requirement by allocating or reserving a portion of your hard drive to act as though it were RAM. That's what is referred to as virtual memory, or page file. The less RAM you have the more virtual memory is allocated. Windows typically manages that for you. As a standard rule of thumb, Windows creates a virtual memory of 1½ times your physical RAM. So if have 256MB of actual RAM, Windows pagefile (virtual memory) will equal 384MB.
Managing Virtual Memory:
Unless you are an experienced user, you should allow Windows to manage this setting for you. Your issue could arise if somehow the default settings have been changed. To begin with diagnosing your problem you should follow these steps to ensure that Windows is properly managing your Virtual Memory settings.
1. Find out how virtual memory is being managed. Rt-Click "My Computer" and choose "Properties". Click the Advanced tab, then under Performance click Settings.
2. That opens your Performance Options. Click the Advanced tab. For the "typical" home user Processor Scheduling & Memory Usage should be set to "Programs".
3. Under Virtual Memory, click the Change button.
4. That opens you Virtual Memory options. If you have more than one hard drive, make sure that your Main hard drive is selected under "Drive".
5. Under "Paging File Size for Selected Device" check the box that says System Managed Size.
6. Click Ok on all 3 boxes to close out of those settings and Restart your Computer.
Now, if you are still receiving the warning messages and you have ample RAM, you move on to the next step. You should try to eliminate as many background services as possible (all those in the system tray, next to the time, for starters). For safety reasons, you should make sure that your Anti-virus and Firewall are always running. Most of the others can be set not to run in the background by opening the program, select its settings and uncheck or disable the part that says "System Tray". On my personal computer, I only have three that load into the system tray at start up, My Antivirus, Firewall, and an Audio volume icon.
RAM Hogs:
Check your system Tray- A lot of programs that people install, like Real Player or QuickTime, or an Instant Messenger, by default want to run in the background and put an icon in your system tray even though you may not need them to always be on. Eliminating as many of those background services as possible will free up the demand on your RAM. Avoid installing programs that supposedly "Free up" your RAM. They tend to increase your pagefile size and ultimately reduce system performance.
Good Housekeeping:
You should also follow through last week’s submission, "Keeping your Windows machine running lean, clean, and mean" and be sure that you maintain for your computer… Keep Windows Up to date, Virus Free, protected with a firewall, eliminate "SpyWare", clean up your temporary files, etc. Basically, a clean computer is a happy computer.
Those are the "BEST PRACTICES" that can be recommended. Now there are other known causes that trigger the warning that your Virtual Memory is running low. To properly determine what it is would depend greatly on whether it happens when you start your computer, at shut down, or intermittently (just "out of the blue" from time to time).
You should read Microsoft’s Knowledge Base articles to see if either applies to you:
Article #315351:
http://support.microsoft.com/default.aspx?scid=kb;en-us;315351
Article #811153:
http://support.microsoft.com/default.aspx?scid=kb;en-us;811153
why my computer turns on itself?
Question:
I find at various times of the day or night that my computer turns on all by itself. What causes this, and how do I get it to stop? Running Windows XP Pro.
Answer:
Computer turns on by itself:
The ghost machine that turns itself on and off is a fairly common problem. When a computer mysteriously does this, it's a BIOS issue. If you are unfamiliar with the system BIOS, read a couple of the previous articles about changing BIOS settings and be sure to see the note below.
You typically enter BIOS by restarting your computer and immediately pressing the Delete key repeatedly until you enter the BIOS Utility Screen (usually in blue). The fix is fairly easy.
Once in BIOS, go to Power Options (refer to the owner's manual if you do not know where it is).
Scroll down to Wake On LAN and/or Wake On Ring and change them to Disable. This will prevent Scroll down to Wake on LAN and / or Wake on Ring and Change them to DISABLE
This will prevent the computer from being able to come out of its power down mode whenever the phone rings or if LAN activity occurs (ie: you have another computer in the house on a network and someone logs on to the network from there).
Press F10 and choose YES to save settings and exit. Your system restarts and the problem should be fixed.
NOTE: USE EXTREME CAUTION in BIOS. Changing the incorrect settings may cause your computer to not be able to reboot or operate.
I find at various times of the day or night that my computer turns on all by itself. What causes this, and how do I get it to stop? Running Windows XP Pro.
Answer:
Computer turns on by itself:
The ghost machine that turns itself on and off is a fairly common problem. When a computer mysteriously does this, it's a BIOS issue. If you are unfamiliar with the system BIOS, read a couple of the previous articles about changing BIOS settings and be sure to see the note below.
You typically enter BIOS by restarting your computer and immediately pressing the Delete key repeatedly until you enter the BIOS Utility Screen (usually in blue). The fix is fairly easy.
Once in BIOS, go to Power Options (refer to the owner's manual if you do not know where it is).
Scroll down to Wake On LAN and/or Wake On Ring and change them to Disable. This will prevent Scroll down to Wake on LAN and / or Wake on Ring and Change them to DISABLE
This will prevent the computer from being able to come out of its power down mode whenever the phone rings or if LAN activity occurs (ie: you have another computer in the house on a network and someone logs on to the network from there).
Press F10 and choose YES to save settings and exit. Your system restarts and the problem should be fixed.
NOTE: USE EXTREME CAUTION in BIOS. Changing the incorrect settings may cause your computer to not be able to reboot or operate.
I Can't Access My Files: "Access Denied error
Windows XP | Access Denied Errors
Question:
I run Windows XP Pro and I recently had to recover from a crash. When I restored my backup files and folders I get an error that says "Access Denied", even though I am logged on with Administrative rights.
If you are unable to access a file or a folder, you must take ownership of that file or folder. When you do this, you replace the security permissions to have access.
NOTE:
If you are using Windows XP Professional, you must disable Simple File Sharing. By default, Windows XP Professional uses Simple File sharing when it is not joined to a domain.
See KB 307874 (http://support.microsoft.com/kb/307874/) How to disable simplified sharing and set permissions on a shared folder in Windows XP
How to take ownership of a folder
NOTE:
You must be logged on to the computer with an account that has administrative credentials. If you are running Microsoft Windows XP Home Edition, you must start the computer in safe mode, and then log on with an account that has Administrative rights to have access to the Security tab.
To take ownership of a folder, follow these steps:
Right-click the folder that you want to take ownership of, and then click Properties.
Click the Security tab, and then click OK on the Security message (if one appears).
Click Advanced, and then click the Owner tab.
In the Name list, click your user name, or click Administrator if you are logged in as Administrator, or click the Administrators group. If you want to take ownership of the contents of that folder, select the Replace owner on subcontainers and objects check box.
Click OK, and then click Yes when you receive the following message:
You do not have permission to read the contents of directory folder name. Do you want to replace the directory permissions with permissions granting you Full Control?
All permissions will be replaced if you press Yes.
Note folder name is the name of the folder that you want to take ownership of.
Click OK, and then reapply the permissions and security settings that you want for the folder and its contents.
How to take ownership of a file
NOTE:
You must be logged on to the computer with an account that has administrative credentials.
To take ownership of a file, follow these steps:
Right-click the file that you want to take ownership of, and then click Properties.
Click the Security tab, and then click OK on the Security message (if one appears).
Click Advanced, and then click the Owner tab.
In the Name list, click Administrator, or click the Administrators group, and then click OK.
The administrator or the Administrators group now owns the file. To change the permissions on the files and folders under this folder, go to step 5.
Click Add.
In the Enter the object names to select (examples) list, type the user or group account that you want to give access to the file. For example, type Administrator.
Click OK.
In the Group or user names list, click the account that you want, and then select the check boxes of the permissions that you want to assign that user.
When you are finished assigning permissions, click OK.
That's it.. you should now be able to access your files and folders accordingly. If you have any further questions, feel free to email me anytime.
Question:
I run Windows XP Pro and I recently had to recover from a crash. When I restored my backup files and folders I get an error that says "Access Denied", even though I am logged on with Administrative rights.
If you are unable to access a file or a folder, you must take ownership of that file or folder. When you do this, you replace the security permissions to have access.
NOTE:
If you are using Windows XP Professional, you must disable Simple File Sharing. By default, Windows XP Professional uses Simple File sharing when it is not joined to a domain.
See KB 307874 (http://support.microsoft.com/kb/307874/) How to disable simplified sharing and set permissions on a shared folder in Windows XP
How to take ownership of a folder
NOTE:
You must be logged on to the computer with an account that has administrative credentials. If you are running Microsoft Windows XP Home Edition, you must start the computer in safe mode, and then log on with an account that has Administrative rights to have access to the Security tab.
To take ownership of a folder, follow these steps:
Right-click the folder that you want to take ownership of, and then click Properties.
Click the Security tab, and then click OK on the Security message (if one appears).
Click Advanced, and then click the Owner tab.
In the Name list, click your user name, or click Administrator if you are logged in as Administrator, or click the Administrators group. If you want to take ownership of the contents of that folder, select the Replace owner on subcontainers and objects check box.
Click OK, and then click Yes when you receive the following message:
You do not have permission to read the contents of directory folder name. Do you want to replace the directory permissions with permissions granting you Full Control?
All permissions will be replaced if you press Yes.
Note folder name is the name of the folder that you want to take ownership of.
Click OK, and then reapply the permissions and security settings that you want for the folder and its contents.
How to take ownership of a file
NOTE:
You must be logged on to the computer with an account that has administrative credentials.
To take ownership of a file, follow these steps:
Right-click the file that you want to take ownership of, and then click Properties.
Click the Security tab, and then click OK on the Security message (if one appears).
Click Advanced, and then click the Owner tab.
In the Name list, click Administrator, or click the Administrators group, and then click OK.
The administrator or the Administrators group now owns the file. To change the permissions on the files and folders under this folder, go to step 5.
Click Add.
In the Enter the object names to select (examples) list, type the user or group account that you want to give access to the file. For example, type Administrator.
Click OK.
In the Group or user names list, click the account that you want, and then select the check boxes of the permissions that you want to assign that user.
When you are finished assigning permissions, click OK.
That's it.. you should now be able to access your files and folders accordingly. If you have any further questions, feel free to email me anytime.
hard disk not getting defragmented!!
Question:
I run Windows XP Pro and am experiencing a couple of problems with my computer. I use Windows Update regularly. After doing an update, I usually defrag the hard drive. However, I now receive a message saying that the hard drive cannot be
defragged. What is the cause of this, and how can I solve the problem?
Answer:
Defrag issues:
The defrag problem can have numerous possible causes. Also, there's more than one issue going on here (and a lot of the answer depends on how your system was built to begin with). So, we’ll tackle these problems one at a time. A couple of scenarios could cause you to be unable to defrag your hard drive, and each of them is very specific.
1. The main key here is that you said this happened after you did an update. The best way to see if it was that particular Windows XP Hotfix is to uninstall the actual Hotfix that caused the issue. To achieve this, go to Start > Setting > Control Panel > Add/Remove Programs and scroll down to find the Hotfix that is under suspicion and uninstall it, then reboot the computer and try to run defrag again.
If you aren’t sure which one it was, you will have to do this process multiple times until the computer is back to normal. You can always go back to Windows Update and download them again if you inadvertently removed one that was not causing the issue.
NOTE: It is a BEST PRACTICE to download updates one at a time to avoid this issue in the future. Be sure to read the known issues with Windows Service Pack 2, before you update to that. Windows provides a lot of information at this webpage: WINDOWS SERVICE PACK 2:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;windowsxpsp2
2. Another common issue that causes you not to be able to defrag a hard drive is if you have “ bad sectors” on your hard drive. Bad Sectors are areas on the actual hard disk that is either physically failing or has bad data written to it. It used to be detected & fixed by Scandisk on previous versions of Windows, but has been replaced by “Checkdisk” on Windows XP.
CHECKDISK: Goto My Computer, Right-Click the hard drive you want to check, select Properties > Tools then under Error Checking click the “Check Now” button. A dialogue box opens, select Fix File System Errors and click Start. This can take a while, so be patient.
NOTE: If the drive that you want to fix is the system drive, there will be open files on the drive. You will see a dialog box announcing that the utility needs exclusive access to operate and can't gain that access unless you re-start your computer. Click Yes.
XP will re-start in character mode, meaning that you can't do anything other than run the utility. Unless you strike any key within ten seconds of seeing the restricted boot message, Check Disk will run. After Check Disk has finished, you will either see Disk Check Complete (no errors) or a list of errors and repairs.
IF for some reason you are unable to perform this task, boot into SAFE MODE (Reboot > Press F8 repeatedly, immediately after restarting until a screen opens giving the option to boot to safe mode).
3. If you have upgraded your computer from a previous version of Windows (ie: ME or Win98) and did not choose to convert your filing system to a NTFS, then you are limited by the space that Windows needs to complete the job. If your hard drive has less than 15% space remaining then you would run into this issue.
If you would like to convert your system to NTFS, Microsoft provides a utility in Windows XP and a detailed explication on the procedure here:
Microsoft KB Article: 314097 http://support.microsoft.com/default.aspx?scid=kb;en-us;314097
Because there are so many things that can contribute to these issues, I would encourage you to keep us posted on whether or not this fixed your problems. A lot of this are the 1st steps in diagnosing an issue and may require further steps to COMPLETELY fix your system. I hope this helps with your situation. IF you followed all the steps above and are still having issues, then I would encourage you to reply to the submissions and I can help you further diagnose your particular problem.
I run Windows XP Pro and am experiencing a couple of problems with my computer. I use Windows Update regularly. After doing an update, I usually defrag the hard drive. However, I now receive a message saying that the hard drive cannot be
defragged. What is the cause of this, and how can I solve the problem?
Answer:
Defrag issues:
The defrag problem can have numerous possible causes. Also, there's more than one issue going on here (and a lot of the answer depends on how your system was built to begin with). So, we’ll tackle these problems one at a time. A couple of scenarios could cause you to be unable to defrag your hard drive, and each of them is very specific.
1. The main key here is that you said this happened after you did an update. The best way to see if it was that particular Windows XP Hotfix is to uninstall the actual Hotfix that caused the issue. To achieve this, go to Start > Setting > Control Panel > Add/Remove Programs and scroll down to find the Hotfix that is under suspicion and uninstall it, then reboot the computer and try to run defrag again.
If you aren’t sure which one it was, you will have to do this process multiple times until the computer is back to normal. You can always go back to Windows Update and download them again if you inadvertently removed one that was not causing the issue.
NOTE: It is a BEST PRACTICE to download updates one at a time to avoid this issue in the future. Be sure to read the known issues with Windows Service Pack 2, before you update to that. Windows provides a lot of information at this webpage: WINDOWS SERVICE PACK 2:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;windowsxpsp2
2. Another common issue that causes you not to be able to defrag a hard drive is if you have “ bad sectors” on your hard drive. Bad Sectors are areas on the actual hard disk that is either physically failing or has bad data written to it. It used to be detected & fixed by Scandisk on previous versions of Windows, but has been replaced by “Checkdisk” on Windows XP.
CHECKDISK: Goto My Computer, Right-Click the hard drive you want to check, select Properties > Tools then under Error Checking click the “Check Now” button. A dialogue box opens, select Fix File System Errors and click Start. This can take a while, so be patient.
NOTE: If the drive that you want to fix is the system drive, there will be open files on the drive. You will see a dialog box announcing that the utility needs exclusive access to operate and can't gain that access unless you re-start your computer. Click Yes.
XP will re-start in character mode, meaning that you can't do anything other than run the utility. Unless you strike any key within ten seconds of seeing the restricted boot message, Check Disk will run. After Check Disk has finished, you will either see Disk Check Complete (no errors) or a list of errors and repairs.
IF for some reason you are unable to perform this task, boot into SAFE MODE (Reboot > Press F8 repeatedly, immediately after restarting until a screen opens giving the option to boot to safe mode).
3. If you have upgraded your computer from a previous version of Windows (ie: ME or Win98) and did not choose to convert your filing system to a NTFS, then you are limited by the space that Windows needs to complete the job. If your hard drive has less than 15% space remaining then you would run into this issue.
If you would like to convert your system to NTFS, Microsoft provides a utility in Windows XP and a detailed explication on the procedure here:
Microsoft KB Article: 314097 http://support.microsoft.com/default.aspx?scid=kb;en-us;314097
Because there are so many things that can contribute to these issues, I would encourage you to keep us posted on whether or not this fixed your problems. A lot of this are the 1st steps in diagnosing an issue and may require further steps to COMPLETELY fix your system. I hope this helps with your situation. IF you followed all the steps above and are still having issues, then I would encourage you to reply to the submissions and I can help you further diagnose your particular problem.
How to Create a Multisession Data DVD ?
One of the new benefits of a DVD Burner being included on almost every computer you purchase these days has to be the ability to back up large quantities of data on a single disposable disc. The DVD format is capable of holding 4.7GB of data, thats about 120 minutes of video. This is wonderful news for those who want to burn their personal videos to play on their home DVD players, but what if you want to use it to backup files and folders?
Using the "multi-session" feature within your software, you can do incremental back-ups of your system data. By using this feature only the data the has changed gets re-written. This update feature is wonderful for saving time on large back-up operations.
Using Roxio Nero Express | Nero Burning ROM (PC Only)
Launch Nero Express from the Start Menu - Go to Start, All Programs (Programs in Windows 98), Nero, and Nero Express - or use the icon on your Desktop. This will bring up the Nero project page.
Nero Express will ask, "Which recorder would you like to use?" Be sure to select your DVD-R/RW and not the CD-R/RW.
Click the Add button to select the files you would like to burn. A window will appear that looks very similar to Windows Explorer and from here you are able to choose the files you would like to record and save on disc.
Navigate to the folder that contains the files you wish to add.
Select one file by clicking on it.
Select several random files by clicking the first one, and then holding down the CTRL key while clicking on the additional files.
Select all of the files, by right-clicking on one of the files, and then left-clicking on Select all.
Once you have selected your file(s), click the Add button. Repeat this process until you have added all of the files you wish.
Click the Finished button. This will return you to the previous screen. A gauge at the bottom of the screen will tell you how close you are to filling the DVD. As long as the bar is blue, you are okay.
Once all your files have been added, click "Next" to prepare your disc for burning.
Choose your burn settings:
Current Recorder - The supported burners you have connected to your PC will be displayed and the Image Recorder if you chose to save to your hard drive.
Disc Name - Select a title for your disc.
Writing Speed - Select the speed in which you would like to burn.
Number of Copies - Select the number of copies you would like to burn.
Allow files to be added later - select Yes.
Verify data on disc after burning - It is a good idea to tick this box.
Click the Burn button. As you are burning, you will see a moving status bar indicating the progress of the recording process.
Wait patiently for the blank disc to be written. When finished, Nero will inform you that the process is complete. Click OK.
After the successful recording, you will be returned to the recording window. Click "Next" to move forward to a window that will ask what you want to do now that you have finished this project. In the meantime, Nero will eject the newly created DVD
Using the "multi-session" feature within your software, you can do incremental back-ups of your system data. By using this feature only the data the has changed gets re-written. This update feature is wonderful for saving time on large back-up operations.
Using Roxio Nero Express | Nero Burning ROM (PC Only)
Launch Nero Express from the Start Menu - Go to Start, All Programs (Programs in Windows 98), Nero, and Nero Express - or use the icon on your Desktop. This will bring up the Nero project page.
Nero Express will ask, "Which recorder would you like to use?" Be sure to select your DVD-R/RW and not the CD-R/RW.
Click the Add button to select the files you would like to burn. A window will appear that looks very similar to Windows Explorer and from here you are able to choose the files you would like to record and save on disc.
Navigate to the folder that contains the files you wish to add.
Select one file by clicking on it.
Select several random files by clicking the first one, and then holding down the CTRL key while clicking on the additional files.
Select all of the files, by right-clicking on one of the files, and then left-clicking on Select all.
Once you have selected your file(s), click the Add button. Repeat this process until you have added all of the files you wish.
Click the Finished button. This will return you to the previous screen. A gauge at the bottom of the screen will tell you how close you are to filling the DVD. As long as the bar is blue, you are okay.
Once all your files have been added, click "Next" to prepare your disc for burning.
Choose your burn settings:
Current Recorder - The supported burners you have connected to your PC will be displayed and the Image Recorder if you chose to save to your hard drive.
Disc Name - Select a title for your disc.
Writing Speed - Select the speed in which you would like to burn.
Number of Copies - Select the number of copies you would like to burn.
Allow files to be added later - select Yes.
Verify data on disc after burning - It is a good idea to tick this box.
Click the Burn button. As you are burning, you will see a moving status bar indicating the progress of the recording process.
Wait patiently for the blank disc to be written. When finished, Nero will inform you that the process is complete. Click OK.
After the successful recording, you will be returned to the recording window. Click "Next" to move forward to a window that will ask what you want to do now that you have finished this project. In the meantime, Nero will eject the newly created DVD
CD /DVD Related errors
CD drive or DVD drive errors may cause unexpected program crash in Windows XP
SYMPTOMS
When you start or run a program in Microsoft Windows XP, the program may crash when it tries to read valid data from or write valid data to a CD or DVD drive. You may receive the following error message:
Program_name has caused and error and must be closed.
We apologize for the inconvenience. If you were in the middle of something, the information you were working on might be lost.
Please tell Microsoft about this problem. We have created an error report that you can send to help us improve Program_name. We will treat this report as confidential and anonymous.
CAUSE
This problem occurs when Windows XP cannot access a file because of a problem with the CD or DVD drive or with the drivers for the CD or DVD drive. When this problem occurs, Windows XP closes the program.
WORKAROUND
To work around this problem, follow these steps: 1. Identify the file that cannot be opened. To identify the file, follow these steps: a. Click Start, click Run, type EVENTVWR, and then click OK.
b. In Event Viewer, click Application log.
c. Click the Source column heading to sort the list by source and to list all the Application Error sources at the top of the list.
d. Search for an event with a source of Application Error and an event ID of 1005.
e. Double-click this event.
f. The file that cannot be opened will be listed in the Description box. Note the file name, and then close Event Properties.
2. Try to open the file again. The problem may have been temporary and may not occur when the program runs again.
3. If you still cannot open the file, determine whether other files on the same CD or DVD can be opened. If not, the CD drive or DVD drive may be damaged or the device drivers may be damaged. To resolve these problems, contact your administrator or computer hardware vendor for more help.
SYMPTOMS
When you start or run a program in Microsoft Windows XP, the program may crash when it tries to read valid data from or write valid data to a CD or DVD drive. You may receive the following error message:
Program_name has caused and error and must be closed.
We apologize for the inconvenience. If you were in the middle of something, the information you were working on might be lost.
Please tell Microsoft about this problem. We have created an error report that you can send to help us improve Program_name. We will treat this report as confidential and anonymous.
CAUSE
This problem occurs when Windows XP cannot access a file because of a problem with the CD or DVD drive or with the drivers for the CD or DVD drive. When this problem occurs, Windows XP closes the program.
WORKAROUND
To work around this problem, follow these steps: 1. Identify the file that cannot be opened. To identify the file, follow these steps: a. Click Start, click Run, type EVENTVWR, and then click OK.
b. In Event Viewer, click Application log.
c. Click the Source column heading to sort the list by source and to list all the Application Error sources at the top of the list.
d. Search for an event with a source of Application Error and an event ID of 1005.
e. Double-click this event.
f. The file that cannot be opened will be listed in the Description box. Note the file name, and then close Event Properties.
2. Try to open the file again. The problem may have been temporary and may not occur when the program runs again.
3. If you still cannot open the file, determine whether other files on the same CD or DVD can be opened. If not, the CD drive or DVD drive may be damaged or the device drivers may be damaged. To resolve these problems, contact your administrator or computer hardware vendor for more help.
How to fixCD or DVD related errors ?
After you remove a program from your computer, you can no longer access the CD drive or the DVD drive successfully. The CD drive or the DVD drive does not appear. Or, you receive an error message when you try to access the drive. This article contains two methods to resolve this problem. One of the methods requires that you manually modify the Windows registry to remove the UpperFilters registry entry and the LowerFilters registry entry.
Symptoms of the problem
In Microsoft Windows XP, after you remove a CD recording program or a DVD recording program, or after you remove a different program, you experience the following symptoms:• You cannot access the CD drive or the DVD drive by using My Computer.
• One of the following error messages appears when you view the CD drive or the DVD drive in Device Manager:
Error message 1
The device is not working properly because Windows cannot load the drivers required for this device (Code 31).
Error message 2
A driver for this device was not required, and has been disabled (Code 32 or Code 31).
Error message 3
Your registry might be corrupted. (Code 19)
• You receive an "error code 39" error message.
• A message that resembles the following appears in the notification area:
Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)
Method 2: Manually delete the registry entries
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 (http://support.microsoft.com/kb/322756/) How to back up and restore the registry in Windows
Log on to Windows by using an account that has administrator rights and permissions. Then, follow these steps.
Step 1: Start Registry Editor
Click Start, click Run, type regedit, and then click OK. Registry Editor starts.
Step 2: Delete the UpperFilters registry entry
1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
2. Expand SYSTEM, and then expand CurrentControlSet.
3. Expand Control, and then expand Class.
4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5. In the right pane (topic area), click UpperFilters.
Note An UpperFilters.bak registry entry may also appear. To delete the UpperFilters registry entry, you must click UpperFilters and not UpperFilters.bak.
6. On the Edit menu, click Delete.
7. When you receive the following message, click Yes to confirm the deletion of the UpperFilters registry entry:
Are you sure you want to delete this value?
The UpperFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
Note Do not exit Registry Editor. You must have this program for the next step.
Step 3: Delete the LowerFilters registry entry
1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
2. Expand SYSTEM, and then expand CurrentControlSet.
3. Expand Control, and then expand Class.
4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5. In the right pane (topic area), click LowerFilters.
Note An LowerFilters.bak registry entry may also appear. To delete the LowerFilters registry entry, you must click LowerFilters and not LowerFilters.bak.
6. On the Edit menu, click Delete.
7. When you receive the following message, click Yes to confirm the deletion of the LowerFilters registry entry:
Are you sure you want to delete this value?
The LowerFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
8. Exit Registry Editor.
Step 4: Restart the computer
If a CD recording program no longer works after you restart the computer, you must reinstall the CD recording p
Symptoms of the problem
In Microsoft Windows XP, after you remove a CD recording program or a DVD recording program, or after you remove a different program, you experience the following symptoms:• You cannot access the CD drive or the DVD drive by using My Computer.
• One of the following error messages appears when you view the CD drive or the DVD drive in Device Manager:
Error message 1
The device is not working properly because Windows cannot load the drivers required for this device (Code 31).
Error message 2
A driver for this device was not required, and has been disabled (Code 32 or Code 31).
Error message 3
Your registry might be corrupted. (Code 19)
• You receive an "error code 39" error message.
• A message that resembles the following appears in the notification area:
Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)
Method 2: Manually delete the registry entries
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 (http://support.microsoft.com/kb/322756/) How to back up and restore the registry in Windows
Log on to Windows by using an account that has administrator rights and permissions. Then, follow these steps.
Step 1: Start Registry Editor
Click Start, click Run, type regedit, and then click OK. Registry Editor starts.
Step 2: Delete the UpperFilters registry entry
1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
2. Expand SYSTEM, and then expand CurrentControlSet.
3. Expand Control, and then expand Class.
4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5. In the right pane (topic area), click UpperFilters.
Note An UpperFilters.bak registry entry may also appear. To delete the UpperFilters registry entry, you must click UpperFilters and not UpperFilters.bak.
6. On the Edit menu, click Delete.
7. When you receive the following message, click Yes to confirm the deletion of the UpperFilters registry entry:
Are you sure you want to delete this value?
The UpperFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
Note Do not exit Registry Editor. You must have this program for the next step.
Step 3: Delete the LowerFilters registry entry
1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
2. Expand SYSTEM, and then expand CurrentControlSet.
3. Expand Control, and then expand Class.
4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5. In the right pane (topic area), click LowerFilters.
Note An LowerFilters.bak registry entry may also appear. To delete the LowerFilters registry entry, you must click LowerFilters and not LowerFilters.bak.
6. On the Edit menu, click Delete.
7. When you receive the following message, click Yes to confirm the deletion of the LowerFilters registry entry:
Are you sure you want to delete this value?
The LowerFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
8. Exit Registry Editor.
Step 4: Restart the computer
If a CD recording program no longer works after you restart the computer, you must reinstall the CD recording p
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